Welcome

Welcome to my Etsy shop, so glad you came by for a visit.

If you have any questions please feel free to contact me.

Payments

All Custom Orders are final sales with no return or refunds.

***If you are paying by Paypal e-check, please note that the item will be shipped after e-check has cleared*** (may take several days based on experience)

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

When I am in Canada, (April to October) shipping to the U.S. can take anywhere from 4 days to 2 weeks for your item to arrive at the address you provide, due to customs.

If you would like it sent "Priority" please contact me prior to purchasing.

I CANNOT BE HELD RESPONSIBLE FOR ITEMS LOST IN THE MAIL, PLEASE REQUEST INSURED SHIPPING IF YOU WANT THE ADDED SECURITY.

I do not stock items "ready to ship". Each order is custom made once payment has cleared via PayPal. I try to ship items one to two days after receipt of payment but at busy times it can take up to 3-4 days before being shipped. All orders are processed in sequence of when the order is received.

Refunds

RETURN/EXCHANGE POLICY
Please feel free to ask any questions you may have before purchasing. Your satisfaction is very important to me.

If you are not happy with your purchase, please contact me within 3 days of receipt of the item/s and advise. AFTER 3 DAYS, all sales are FINAL. Returns/exchanges are accepted as long as you contact me within 3 days & the items are returned (post dated) within 7 days of receipt of the item/s, in their original condition. Refunds will be given in the form of paypal refund. Any original shipping and return shipping charges are at the buyers expense.

All custom sales are final.

Additional

Sometimes yarn colours and buttons featured in pictures become unavailable and will be substituted. I try to get colours as close to the original pictures as I possibly can...